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When an individual knows he doesn’t know, he is wise. Wisdom is the oppositeof
certainty. The knowledgeof our ignoranceis wisdom.

To error is the human condition

This truth,whether we call it the Principle of Non-Allness, the Principle of
Uncertainty
, the Principle of Indeterminacy, or the Principle of Tolerance,
leads us to the conclusion that
to error is human, and there is no need too ask
forgiveness.
All mistakes are innocent.

Universe is not certain—it is not structured as we humans have believed for countless
centuries. Religion and the objective scientists were wrong. The physics of
relativity
and quantum mechanicsdescribe a Universe in which things are not and cannot be
perfect. A Universe in which, we humans are constrained to make all our choices
without
ALLthe information. Mistakes are simply holes or gaps in our knowing—
lapses in our understanding.

I am often asked, “But, what if I knew better?” If I knew better and then make a
mistake. Isn’t that the result of stupidity. If I knew better, but still made an error,
then surely that is my fault and not the result of ignorance.

What if I knew better?

I recall a young women I once treated. She had opened her hotel room door to a man
claiming to be a maintenance worker, who then attacked and raped her. The attacker
has stolen a hotel uniform from a laundry hamper and so seemed legitimate. However,
something about his appearance disturbed her, but on second thought, she assumed
she was just being silly and so unlocked her door. When I saw her several months
later she was still struggling with guilt.

“Doctor, it was my own fault. I was so stupid. I shouldn’t have opened the door. I knew
something was wrong. I was so stupid. I knew better, but I opened the door anyway.”

I responded, “You weren’t stupid. You were only ignorant.”

She replied, “No, Dr. Wilken, I knew better, I should never have opened the door, I was

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just so stupid.”

“NO!”, I told her, “You weren’t stupid, you were only ignorant and I can prove it with
one simple question. She looked deep into my eyes desperate to know what I meant.

I asked: “If you had known that the man behind the door intended to rape you, would
you have opened it?”

No, of course not.”

No of course not. None of us would make a mistake if we knew we were about to make
a mistake. Even when we humans repeat our mistakes, it is because we assume the
mistake will not happen
this time. We are ignorant of what will happenthis time. As
I have stated, the only cause of human error—the only cause of human mistakes is
ignorance.

Scientists as well as non-scientists who seek to know must therefore embrace
humilitywhen we stand before the totality of Nature.

The Principle of Non-Allnessis a fundamental law of Nature. And the first corollary
to the
Principle of Non-Allness is what I call the Principle of Error Innocence.

Wilken’sPrinciple of Error Innocence

All actions occur in ignorance. All human actions and all human choices are
made without all the information
. We are always acting and choosing
without ALL the information
. What we don’t know we must ignore and what we
ignore may hurt us. Therefore all errors and and all mistakes are made in innocence.

Good news

I don’t mean that mistakes are good things or that getting hurt is a good thing. I mean
that since the cause of mistakes is ignorance and the proper response to ignorance is
education, then
we can learn from our mistakes.

We can acknowledge the mistakes of history and those that are occurring in our
present world and work to correct them. This is good news. It will make it infinitely
easier to build a better world.

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When we understand the truth of “to error is human”, we can then begin to process
our mistakes in a synergic manner. The human who understands that mistakes are a
natural part of life does not investigate the mistakes like a detective, he
analyzesthe
mistake as a scientist. He does not blame when a mistake occurs, he seeks to learn
from the mistake and to learn he must accept
responsibilityand seek responsibility
in others for their mistakes. Once he knows who is responsible for the mistake he
educates.

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Education is the proper response to ignorance. Education and learning is the synergic
alternative to adversary punishment and guilt.

Education is the proper response to ignorance. However there is something in guilt
worth keeping. It is certainly not the badness, it is certainly not the blame, and of
course it is not the punishment.

Guilt also contains regret and this is worth keeping. When a mistake happens there is
always regret. In the adversary world where there is blame and punishment of course
I might regret being blamed and punished. I also might regret being considered bad by
those who are blaming and punishing me. But there is almost always another
component of regret. When I make a mistake that hurts someone else, I regret that as
well. This is the regret worth keeping.

And, this is often why we humans tend to hang onto our guilt feelings when we make a
mistake. We regret injuring others. We can solve this dilemma by moving regret over

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into the synergic processing of mistakes, where it is called restitution. Restitution
means
to restore, to repairthe damage caused by the ignorance of our behavior.

The synergist does not feel guilty when he makes a mistake, but he is sorry if his
ignorance injured other. As a synergist, he will freely try to repair things. He will
freely offer restitution.

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Adversary

Synergy

MISTAKES = Badness

MISTAKES = Ignorance

INVESTIGATE

ANALYZE

BLAME

RESPONSIBILITY

PUNISH

—> self-punish

EDUCATE

—> self-educate

Guilt
regret —

Learn
—> RESTITUTION

We humans have a choice as to how to deal with mistakes. If we process our mistakes
adversarily we get pain and no learning. If we process our mistakes synergically, we
get learning and no pain.

In fact, you cannot learn when you adversarily process mistakes. We humans cannot
tolerate the pain of blame, punishment, and guilt. We will deny that we make a
mistake. We will project the blame for the mistake onto others. “I didn’t do it.”—“It
wasn’t my fault.”—“And, if it isn’t my fault, why should I have to learn anything.”

In fact, if I am to learn from a mistake, I must first admit it was my fault. This is the
real force behind what I call the “
anti-learning barrier”. If I am to learn from my
mistake I am trapped into accepting responsibility for my error. If I am adversarily
processing the mistake, I cannot accept responsibility without feeling guilty. To avoid
guilt I must deny responsibility. And if I wasn’t responsible then I have nothing to
learn.

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The “anti-learning barrier”

This barrier became evident to me by another one of my patients. I once had the
occasion to treat a young woman in the early stages of her fifth pregnancy. She
informed me she had had four abortions previously and was pregnant and planning to
abort this pregnancy as well. I thought to myself, why can’t she learn to use birth
control?

If we examine her situation in light of our new understanding, we see that for her to
use birth control, she would have to admit that it is her responsibility to prevent
unwanted pregnancies. That admission would lead her to the further conclusion that
she was then also responsible for her previous unwanted pregnancies and their
abortions.

This young woman was a Catholic and to admit responsibility for unwanted
pregnancies and abortions were far too painful for her. She opted to deny any
responsibility. “My boy friend got me drunk, and made me pregnant. It wasn’t my
fault, so I don’t need to take birth control. Besides using birth control is a sin, I would
never do that.”

The human brain is the most powerfully precise computer in the Universe. If we
program it to believe mistakes are bad, it will function to prove it does not make
mistakes. The human brain rebels at the idea that mistakes are bad. It will defend
itself in any way possible, it will defend itself by lying. When I am accused of
badness,
I must
lie to protectmyself—to protect myself from blame and punishment—to
protect myself from guilt.

Confronted with an adversary reality that we live with today, it is rational to lie. Lying
leads to
distrust—“I assume you are my enemy”. Thus, the processing of mistakes
as bad always leads to
conflictand adversary behavior.

If on the other hand, I process my mistakes in a more scientific manner—as simply
ignorant– choices made without all the information, then I must tell the truth to
protect
myself – to protect myself from repeating the mistake—to protect myself and
others from further injury—to protect myself from paying unnecessary restitution.

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Telling the truth leads to trust—“I assume you are my friend”. Processing mistakes
as ignorance leads to
co-Operationand synergic behavior.

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Adversary

Synergy

MISTAKES = Badness

MISTAKES = Ignorance

INVESTIGATE

ANALYZE

BLAME

RESPONSIBILITY

PUNISH

—> self-punish

EDUCATE

—> self-educate

Guilt

Learn

regret — —> RESTITUTION

I must lieto protect myself.

I must tell the truthto protect
myself.

I assume you are my enemy.
Distrust

I assume you are my friend.
Trust

Conflict

Co-Operation

That all actions occur in ignoranceis a fundamental ‘knowing’ derived from the
Principle of Non-Allness. And, its first corollary—the Principle of Error
Innocence
is a ‘knowing’ of great importance to understanding ourselves and the
human condition.

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Scientific Mistakes

All humans make mistakes. When humans make errors, it is not because they are
stupid or incompetent. Humans always
actwithout ALLthe information. They make
mistakes because they are
ignorant—they ignorewhat they don’t know.

The humans who created our classical science have made some mistakes. By
examining those mistakes, we can learn from them and move on. In the preceding
chapter, I discussed the error of
identityas originally discovered by Alfred Korzybski.
Here we will examine four additional sources of scientific error—
reductionism,
exclusion, mixing levels of organizationand either/or thinking.

Reductionism

The strategy of physics called reductionism has been one of the most powerful tools in
the history of science. What is reductionism? How does it work?
Lawrence
Krauss
1993explains:

“A physicist, an engineer, and a psychologist are called in as consultants to a
dairy farm whose production has been below par. Each is given time to inspect
the details of the operation before making a report.

“The first to be called is the engineer, who states: “The size of the stalls for the
cattle should be decreased. Efficiency could be improved if the cows were more
closely packed, with a net allotment of 275 cubic feet per cow. Also, the
diameter of the milking tubes should be increased by 4 percent to allow for a
greater average flow rate during the milking periods”.

“The next to report is the psychologist, who proposes: “The inside of the barn
should be painted green. This is a more mellow color than brown and should
help induce greater milk flow. Also, more trees should be planted in the fields
to add diversity to the scenery for the cattle during grazing, to reduce
boredom”.

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